Privacy Policy
At Skylight Financial Services Limited, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store and share your personal information when you visit our website, contact us, or use our mortgage and lending advice services.
What information we collect
We may collect personal information such as your name, contact details, date of birth, identification information, financial information, lending requirements, supporting documents, and records of communications with you. We may also collect technical website information such as IP address, browser details, pages visited and cookie data.
How we collect it
We collect information directly from you, from website enquiry forms, from documents you send us, from conversations with you, and in some cases from lenders, product providers, valuers, solicitors, accountants, referrers or other authorised third parties. We may also collect information through cookies and website analytics tools
Why we collect it
We collect and use your information to provide mortgage and lending advice, help with loan applications, verify your identity, communicate with you, meet legal and compliance obligations, improve our services, and where permitted by law, keep you informed about relevant services.
Who we share it with
We may share your information with Link Financial Group 2022 Limited, lenders, product providers, your professional advisers, and service providers who help us operate our business, such as IT, compliance and cloud storage providers. We may also disclose information where required or permitted by law.
Storage and security
We take reasonable steps to protect your information from loss, misuse, unauthorised access, disclosure or alteration. Your information may be stored in secure electronic systems, including cloud-based systems used by us or our service providers, and may sometimes be processed outside New Zealand.
How long we keep it
We keep personal information for as long as reasonably required for the purpose it was collected and to meet legal and regulatory obligations. In many cases, this means we may keep relevant records for at least seven years.
Cookies
Our website may use cookies and similar technologies to help the website function properly, improve performance, remember preferences and understand how visitors use the website. You can adjust cookie settings through your browser.
Your rights
You can ask us for access to the personal information we hold about you and request correction if you believe it is wrong, incomplete or misleading. We may need to verify your identity before actioning your request.
Contact us
If you have any questions about privacy, please contact Benny Mathew at
benny.mathew@skylightfinance.co.nz or 021 0579 099.
Complaints
If you have a complaint about how your personal information has been handled, please contact us first. If the issue is not resolved, you may contact the Office of the Privacy Commissioner. For complaints relating to our financial advice services, you may also use the complaints process set out in our disclosure statement, including referral to the Financial Disputes Resolution Service (FDRS).
Policy updates
We may update this Privacy Policy from time to time. The latest version will always be available on our website.